Terms and Conditions

General The content of these terms and conditions may change, move, or be deleted at any time. Please note that AZ & Partners Sdn Bhd reserves the right to modify the contents of the terms and conditions without any notice. Any violation of the rules and regulations of these terms and conditions will prompt AZ & Partners Sdn Bhd to take immediate actions against the offender(s).

Site Contents & Copyrights Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, referred to as “Contents of the Site,” are copyrights, trademarks, trade dress, and/or other intellectual properties owned, controlled, or licensed by AZ & Partners Sdn Bhd.

Comments and Feedbacks All comments and feedbacks to AZ & Partners Sdn Bhd will remain at customer.service@esme.com.my.

Users shall agree that there will be no comments submitted to the esme.com.my that will violate any rights of any third party, including copyrights, trademarks, privacy or other personal or proprietary right(s). Furthermore, users shall agree that there will not be content of unlawful, abusive, or obscene material(s) submitted to the site. Users will be the only one responsible for any comment’s content made.

Product Information We cannot guarantee all actual products will be exactly as shown on the monitor as that depends on the user’s monitor settings.

Newsletter Users shall agree that AZ & Partners Sdn Bhd may send newsletters regarding the latest news/products/promotions etc through email to the user.

Indemnification Users shall agree to defend, indemnify, and hold AZ & Partners Sdn Bhd harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Site.

Link to Other Sites Any access link to third-party sites is at your own risk. AZ & Partners Sdn Bhd will not be related or involved in any way with third-party sites if the user’s content/product(s) got damaged or lost any connection with third-party sites.

Inaccuracy Information From time to time, there may be information on esme.com.my that contains typographical errors, inaccuracies, omissions, that may relate to product descriptions, pricing, availability, and article contents. We reserve the rights to correct any errors, inaccuracies, change or edit information without prior notice to the customers. If you are not satisfied with your purchased product(s), please return it back to us with the invoice.

Termination This agreement is effective unless and until either by the customer or AZ & Partners Sdn Bhd. Customers may terminate this agreement at any time. However, AZ & Partners Sdn Bhd may also terminate the agreement with the customer without any prior notice and will deny access to the customer who is unable to comply with the terms and conditions above.

Refund Policy Your full refund will be issued once we have received and examined the returned goods at our return center.

Shipping and Delivery Policy

• Items in stock: 2-5 working days for Standard Delivery items.
• Items that are out of stock: Please email or call us for assistance at customer.service@esme.com.my or 0103431491.

Payments All goods purchased are subject to a one-time payment. Payment can be made through various payment methods we have available, such as Visa, MasterCard, or online payment methods. Payment cards (credit cards or debit cards) are subject to validation checks and authorization by your card issuer. If we do not receive the required authorization, we will not be liable for any delay or non-delivery of your order.

Contacting Us We are always pleased to hear from our customers (even if it is a complaint!). We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied – we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact a member of the AZ & Partners Sdn Bhd team, who will be delighted to answer any questions you may have.

Contact Information: Email: customer.service@esme.com.my Phone: 0103431491 Address: 59-P1, Block D, Jaya One, 72a, Jln Profesor Diraja Ungku Aziz, Pjs 13, 46200 Petaling Jaya, Selangor